If you need help using JC Finder or have a suggestion, use the feedback option in the app or email us at:
Please describe what happened, when it occurred, and the steps that led to it. Include your iPhone model, iOS version, and JC Finder version. If possible, attach the error message or a screenshot, hiding any phone numbers, locations, and private conversations. Do not send passwords, SMS verification codes, or full payment details.
If one-tap sign-in is unavailable, you can sign in with an SMS verification code. If the code does not arrive, check that your phone number is correct and your phone can receive SMS messages, then try again after the countdown ends. For a temporary connection failure, retry when your connection is available; you do not need to sign out first.
To view someone's shared location, they must accept your friend request and enable location sharing. You must also meet the viewing requirements, including Plus access. Entering a phone number alone does not let you locate someone.
If a friend's location is unavailable, check that you are still friends, they have enabled location sharing, and their device allows JC Finder to access location and connect to the internet. Location accuracy and update timing depend on the device, connection, and system permissions.
You can turn off location sharing in your profile to stop showing your location to friends. To stop further location collection and uploads from this device, turn off JC Finder's location permission in iOS Settings.
If messages fail to load or send, check your connection and follow the prompts to retry. If new-message alerts do not arrive, check that notifications for JC Finder are allowed in iOS Settings. You can also open the app to check for messages.
If you have purchased Plus but access is not showing, make sure you are using the Apple Account used for the purchase, connect to the internet, and use Restore Purchases in the app. Purchasing or restoring Plus does not require signing in to a JC Finder social account.
Visit Apple's subscription management page to view your subscription or cancel renewal. Uninstalling the app, signing out, or deleting your JC Finder account does not automatically cancel a subscription. To request a refund, use Apple's Report a Problem page. Apple reviews and decides refund requests.
For information about personal data and account deletion, read our Privacy Policy. For service and subscription rules, read our Terms of Use. If you still need help, contact us at the email address above.